Frequently Asked Questions
1. What is CatVibes?
CatVibes is a store created for cat lovers, offering unique cat accessories, apparel, home décor, and gifts inspired by the feline world. Everything we sell is made to bring more joy to you and your cat.
2. Where do you ship?
We ship worldwide. Shipping availability and times may vary depending on your location, but we deliver to most countries including the USA, Canada, Europe, and more.
3. How long does shipping take?
Shipping times depend on your region:
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USA & Canada: 5–12 business days
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Europe: 7–15 business days
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Other countries: 10–20 business days
You will receive a tracking number once your order ships.
4. How can I track my order?
After your order is processed, you’ll receive a shipping confirmation email with a tracking link. Simply click it to check your package status anytime.
5. Do you accept returns or exchanges?
Yes! If there’s an issue with your order, we offer returns and exchanges within 30 days of delivery.
Items must be unused and in original condition.
To start a return, contact us via our Contact Form or email support.
6. What payments do you accept?
We accept all major payment methods:
✔ Visa
✔ Mastercard
✔ PayPal
✔ Apple Pay
✔ Shop Pay
✔ Google Pay
All transactions are secure and encrypted.
7. Do you offer products for both cats and humans?
Yes!
CatVibes offers:
🐾 Cat toys & accessories
🐾 Cat beds & cat towers
🐾 Apparel for cat moms & cat dads
🐾 Cat-themed gifts & décor
8. Can I modify or cancel my order?
You can modify or cancel your order within 12 hours after placing it.
After that, your order will be processed and cannot be changed.
9. What if my item arrives damaged?
No worries — if your product is damaged or defective, we will replace it at no cost.
Simply contact us with a picture of the issue.
10. How do I contact CatVibes?
You can reach us anytime using our Contact Form or by emailing:
📧 support@catvibes.com (you can change this email)
We reply within 24–48 hours.
